Privacy Policy
At quariondelysa, we understand that your privacy matters. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you use our business communication platform. We're committed to maintaining the highest standards of data protection in compliance with Australian Privacy Principles and applicable privacy legislation.
Information We Collect
We collect various types of information to provide and improve our services. The information we gather falls into several categories, each serving specific purposes in delivering our business communication solutions.
Personal Information
- Full name and professional title
- Business email address
- Company name and industry
- Phone number and business address
- Professional credentials and certifications
Technical Data
- IP address and device information
- Browser type and version
- Operating system details
- Session recordings and analytics
- Cookie data and preferences
Usage Information
- Platform interaction patterns
- Feature usage statistics
- Communication preferences
- Learning progress and achievements
- Support ticket history
How We Use Your Information
Your information helps us deliver personalized business communication experiences and maintain platform security. We process your data for legitimate business purposes and with your explicit consent where required.
- Providing access to our business communication platform and educational resources
- Personalizing your learning experience based on your professional goals and industry
- Sending important platform updates, security notifications, and service announcements
- Analyzing usage patterns to improve our platform functionality and user experience
- Providing technical support and responding to your inquiries promptly
- Conducting research to develop new features and enhance existing services
- Ensuring platform security and preventing unauthorized access or misuse
- Complying with legal obligations and regulatory requirements in Australia
Information Sharing and Disclosure
We maintain strict controls over information sharing. Your personal data is never sold to third parties, and we only share information in specific circumstances outlined below.
Service Providers
We work with carefully vetted service providers who assist in platform operations, including cloud hosting services, email delivery systems, and analytics platforms. These partners are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes cooperation with law enforcement investigations and compliance with taxation requirements.
Business Transfers
In the unlikely event of a merger, acquisition, or sale of quariondelysa's assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Your Privacy Rights
Under Australian privacy legislation, you have comprehensive rights regarding your personal information. We're committed to facilitating the exercise of these rights promptly and transparently.
Access Right
Request a copy of all personal information we hold about you, including details about how it's been used and shared.
Correction Right
Update or correct any inaccurate or incomplete personal information in our systems at any time.
Deletion Right
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Portability Right
Receive your personal information in a structured, commonly used format for transfer to another service provider.
Objection Right
Object to specific uses of your personal information, including marketing communications and certain data processing activities.
Restriction Right
Request limitation of how we process your personal information in certain circumstances while maintaining your account access.
Data Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes multiple layers of protection.
Encryption
All data transmissions use TLS 1.3 encryption, and sensitive data is encrypted at rest using AES-256 standards.
Access Controls
Multi-factor authentication and role-based access ensure only authorized personnel can access your information.
Infrastructure
Our systems operate on secure, regularly updated servers with continuous monitoring and threat detection.
Staff Training
All team members undergo regular privacy and security training to maintain best practices in data handling.
Data Retention Periods
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Different types of information have varying retention periods.
| Information Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account plus 3 years | Service provision and legal compliance |
| Learning Progress Data | Duration of account plus 2 years | Educational continuity and certification records |
| Communication Records | 7 years from last interaction | Business records and dispute resolution |
| Technical Logs | 12 months from creation | Security monitoring and system optimization |
| Marketing Data | Until consent withdrawn plus 30 days | Communication preferences and opt-out processing |
International Data Transfers
While quariondelysa primarily operates within Australia, some of our service providers may process your information in other countries. When international transfers occur, we ensure appropriate safeguards are in place.
We only transfer personal information to countries with adequate privacy protection levels or implement additional contractual safeguards, including Standard Contractual Clauses approved by relevant authorities. All international service providers must demonstrate compliance with privacy standards equivalent to Australian requirements.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your experience and provide analytical insights. You can control cookie preferences through your browser settings or our cookie management tool.
Essential Cookies
These cookies are necessary for basic platform functionality, including user authentication, security features, and session management. They cannot be disabled without affecting core services.
Analytics Cookies
We use analytics cookies to understand how users interact with our platform, identify popular features, and optimize user experience. This data is aggregated and anonymized.
Preference Cookies
These cookies remember your settings and preferences, such as language selection, dashboard configuration, and communication preferences, to provide a personalized experience.
Third-Party Services
Our platform integrates with various third-party services to provide comprehensive functionality. Each integration is carefully evaluated for privacy compliance and data protection standards.
We maintain data processing agreements with all third-party providers, ensuring they adhere to privacy standards consistent with this policy. However, we encourage you to review the privacy policies of any third-party services you choose to connect with our platform.
Children's Privacy
quariondelysa's business communication platform is designed for professional adults and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will promptly delete such information from our systems.
Complaints and Dispute Resolution
If you have concerns about how we handle your personal information, we encourage you to contact us directly. We investigate all privacy complaints promptly and work to resolve issues satisfactorily.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We're committed to cooperating fully with regulatory authorities and implementing any recommended improvements to our privacy practices.
Privacy Contact Information
2 Shepherd St, Darwin NT 0800, Australia
We aim to respond to all privacy inquiries within 5 business days and resolve requests within 30 days, in accordance with Australian privacy legislation requirements.